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Terms and Conditions

Last Updated: January 11, 2025

1. Introduction

Welcome to Soorce ("we," "our," or "us"), operated by Velore Portal (Commercial License No. 1419543). We are a service portal registered and operating under the laws of Dubai, UAE. These Terms and Conditions govern your use of our services and platform.

By accessing or using our services, you agree to these terms. Please read them carefully.

2. Portal Services

2.1. Nature of Services

Soorce operates strictly as an intermediary service provider. We facilitate connections between buyers and manufacturers but do not sell products directly.

2.2. Role Definition

We are a portal service provider that:

  • Facilitates communication between buyers and manufacturers
  • Provides quality inspection services
  • Arranges shipping and logistics
  • Manages the order process
  • Does not take ownership of or sell products directly

3. Payment and Pricing

3.1. Payment Methods

  • We accept Credit and Debit Cards only
  • Full payment is required at the time of order
  • No deposits or advance payments are accepted

3.2. Pricing Policy

  • Our algorithm displays the most competitive prices available
  • Prices are verified at the time of order processing
  • All prices are quoted in UAE Dirhams (AED)
  • Our service fee is charged separately from product costs

4. Order Cancellation

4.1. Cancellation Windows

  • Orders can be cancelled within 24 hours of payment
  • Orders cannot be cancelled after quality inspection begins
  • No cancellation fees apply

4.2. Quality-Related Cancellations

Cancellation is possible during quality check if products don't meet requirements

Customers can choose between:

  • Full refund
  • 72-hour delay for issue resolution with supplier

5. Service Scope and Limitations

5.1. Order Quantities

  • No minimum order quantity required
  • No maximum order quantity limitations

5.2. Prohibited Products

We do not handle the following categories:

  • Adult products
  • Food items
  • Liquid-containing products

5.3. Geographic Coverage

  • Delivery availability varies by country
  • Specific limitations will be communicated during quality check
  • Customs compliance verification before shipping

6. Quality Inspection

6.1. Inspection Process

  • All products undergo mandatory quality inspection
  • Photo and video documentation provided
  • Standard inspection criteria only; no custom criteria accepted

6.2. Failed Inspections

  • Customer will be notified immediately
  • Options include:
    • Full refund
    • 72-hour delay for supplier resolution

7. Shipping and Delivery

7.1. Delivery Timeframes

  • Sea Shipping: 30-45 days
  • Air Shipping: 12 days
  • Actual delivery times may vary based on destination

7.2. Shipping Insurance

  • Provided through third-party shipping partners
  • Coverage terms as per carrier policies

7.3. Communication

  • Delivery updates via email or WhatsApp
  • Delays and issues communicated promptly
  • Track and trace information provided

8. Returns and Refunds

8.1. Return Policy

Returns must be reported within 5 days of receiving products

Free returns for:

  • Damaged or non-functional products
  • Incorrect products due to our error
  • Products differing from description
  • Missing components
  • Safety or compliance issues
  • Manufacturing defects
  • Performance standard failures

8.2. Refund Process

  • Refund requests must be submitted within 5 days of delivery
  • Processing time up to 30 days
  • Customer responsible for return shipping unless eligible for free return
  • Shipping quotes provided within 48 hours of request
  • Original service fee is non-refundable

9. Liability Limitations

As a portal service provider, we are not liable for:

  • Product quality issues beyond our inspection scope
  • Manufacturing defects
  • Delays in manufacturing
  • Issues arising from direct agreements between buyers and manufacturers
  • Product compliance with local regulations outside UAE
  • Customs clearance delays
  • Force majeure events

10. Policy Updates

10.1. Continuous Updates

  • We reserve the absolute right to update, modify, or replace these terms at any time without prior notice
  • Your continued use of our services after any changes constitutes acceptance of those changes
  • It is your responsibility to review these terms periodically
  • By using our service, you explicitly agree to be bound by any updated terms

11. User Obligations

Users of our portal must:

  • Provide accurate information
  • Comply with UAE laws and regulations
  • Not engage in fraudulent activities
  • Maintain confidentiality of their account information
  • Accept responsibility for all transactions made through their account
  • Review terms and conditions periodically for updates

12. Compliance with UAE Law

12.1.

This service operates under Dubai Department of Economy and Tourism regulations as a licensed E-Trade portal.

12.2.

All services are provided in compliance with UAE federal and Dubai local laws.

13. Dispute Resolution

13.1.

Any disputes shall be resolved:

  • First through amicable negotiation
  • If unsuccessful, through Dubai courts
  • Under UAE law
  • In Dubai, UAE as the exclusive jurisdiction

14. Contact Information

For any inquiries or support, please contact us at:

  • Website: www.soorce.net
  • Email: [email protected]
  • Phone: +971 58 555 8882
  • Address: Dubai, UAE

15. Acceptance

By using our services, you acknowledge that:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by these terms
  • You accept our right to update these terms at any time
  • You will review these terms periodically for changes
  • These terms constitute a legal agreement between you and Velore Portal, operating commercially as Soorce