Shipping & Returns Policy

Our commitment to ensuring your products arrive safely and our policies for returns.

Shipping Information

Delivery Methods & Timeframes

Sea Shipping

Estimated delivery time: 30-45 days
Best for bulk orders and non-urgent shipments
Most cost-effective for larger shipments
Real-time tracking provided
Updates via email and WhatsApp

Air Shipping

Estimated delivery time: 12 days
Ideal for time-sensitive orders
Higher shipping costs compared to sea freight
Real-time tracking provided
Regular status updates

Shipping Process

1. Order Confirmation

Receipt of order confirmation email
Initial shipping timeline provided
Tracking number assigned after quality inspection

2. Pre-Shipping Quality Check

Thorough inspection of all items
Photo/video documentation provided
Quality verification report shared
Customer notification of any issues

3. Customs Clearance

Pre-verification of product compliance
Documentation preparation
Customs processing time included in delivery estimates
Updates on any customs-related delays

4. Delivery Updates

Regular status updates via email
WhatsApp notifications at key shipping milestones
Real-time tracking information
Final delivery confirmation

Shipping Insurance

Comprehensive coverage through shipping partners
Protection against loss or damage during transit
Claims process handled through shipping carrier
Documentation requirements provided if needed

Returns Policy

Return Eligibility

Returns must be reported within 5 days of receiving your order for the following reasons:

1. Product Damage

Visible physical damage
Non-functioning products
Missing essential components

2. Wrong Product

Items not matching order specifications
Incorrect size or model
Wrong quantity delivered

3. Quality Issues

Products not meeting described specifications
Manufacturing defects
Performance failures
Safety concerns

Free Return Process

For eligible cases (damage, wrong product, or quality issues):

1. Initiate Return

Contact [email protected]
Provide order number and photos
Describe the issue in detail

2. Return Authorization

Receive return authorization within 24 hours
Get return shipping labels
Packaging instructions provided

3. Shipping

Return shipping costs covered by Soorce
Use provided shipping labels
Package items securely
Include all original materials

4. Refund Processing

Inspection upon return receipt
Refund initiated after verification
Processing time up to 30 days
Original service fee non-refundable

Quality Check Rejection Process

1. Notification

Immediate customer notification
Detailed inspection report
Photo/video evidence provided

2. Customer Options

Request full refund
Accept 72-hour resolution delay
Cancel order (if within 24 hours of payment)

3. Resolution Process

If choosing 72-hour delay:

Supplier coordination
Daily updates provided
Final resolution confirmation
Shipping proceeds upon approval

Contact Information

For all shipping and return queries:

Email: [email protected]
Website: www.soorce.net
Phone: +971 58 555 8882

Important Notes

Keep all original packaging until satisfied with product
Document any damage immediately upon receipt
Take photos before returning items
Follow all provided packaging instructions
Maintain communication through official channels
Track all shipping numbers provided