Privacy Policy
Last Updated: January 11, 2025
Introduction
Welcome to Soorce ("we," "our," or "us"), operated by Velore Portal. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service portal and related services.
Information We Collect
Personal Information
We collect information that you provide directly to us:
- Name and contact details
- Email address
- Phone number
- Shipping address
- Payment information
- Communication preferences
Automatically Collected Information
We may automatically collect certain information when you visit our portal:
- IP address
- Browser type
- Device information
- Usage patterns
- Cookies and similar technologies
Transaction Information
We collect data related to your transactions:
- Order history
- Product preferences
- Shipping details
- Payment records (excluding complete credit card information)
How We Use Your Information
Core Service Delivery
- Processing your orders
- Facilitating product delivery
- Managing quality inspections
- Communicating shipping updates
- Providing customer support
Service Improvement
- Enhancing user experience
- Analyzing service performance
- Developing new features
- Troubleshooting issues
Communication
- Sending order updates
- Providing shipping notifications
- Responding to inquiries
- Sharing important service announcements
Information Sharing
Service Providers
- Shipping carriers
- Payment processors
- Quality inspection partners
- Customer support services
Legal Requirements
- In response to legal requests
- To comply with applicable laws
- To protect our rights
- To prevent fraud
Data Security
We implement appropriate security measures:
- Secure data storage
- Encrypted transmissions
- Access controls
- Regular security assessments
- Employee training
Your Rights
You have the right to:
- Access your personal information
- Request data correction
- Opt-out of marketing communications
- Request data deletion (subject to legal requirements)
- Withdraw consent
Cookies and Tracking
We use cookies and similar technologies to:
- Maintain session information
- Remember preferences
- Analyze usage patterns
- Improve service quality
You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.
International Data Transfers
Your information may be transferred and processed in countries outside the UAE. We ensure appropriate safeguards are in place for such transfers.
Data Retention
We retain your information for as long as:
- Needed to provide our services
- Required by law
- Necessary for legitimate business purposes
Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the new policy on our website
- Sending an email notification
- Displaying a notice in our portal
Contact Information
For privacy-related inquiries:
- Email: [email protected]
- Website: www.soorce.net
- Phone: +971 58 555 8882
- Address: Dubai, UAE
Legal Compliance
This Privacy Policy complies with:
- UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection
- Dubai Data Law
- Other applicable UAE data protection regulations
Your Consent
By using our services, you consent to:
- The collection and use of information as described
- The storage and processing of your data
- Receiving service-related communications
You may withdraw your consent at any time, though this may affect our ability to provide certain services.